Effective date: September 21, 2026
Seva Spine (“Seva Spine,” “we,” “us,” or “our”) is a 501(c)(3) nonprofit organization based in Atlanta, Georgia, that provides charitable spine care to patients in need in the United States and India. This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.sevaspine.com (the “Site”), make a donation, contact us, or apply for help through the Site.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we also collect information about the individual pages you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, consult your web browser’s help or settings menu.
- “Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
We also collect information you choose to give us:
- Donation Information. When you make or attempt to make a donation, we collect your name, email address, billing address, phone number, donation amount, and any dedication or message you include. Payments are processed by our third-party payment processor. We do not store full credit card or bank account numbers on our servers.
- Contact Information. When you submit our contact form or email us, we collect your name, email address, phone number, and the contents of your message.
- Patient Assistance Information. When you (or a parent, guardian, or representative on your behalf) apply for help, we may collect contact details, location, financial need information, and health information such as your diagnosis, symptoms, medical history, and imaging or medical records. See “Health Information” below.
- Volunteer Information. When you express interest in volunteering, we collect your contact information, professional background, and availability.
When we refer to “Personal Information” in this Privacy Policy, we mean all of the information described above.
How We Use Your Personal Information
We use the Personal Information we collect to:
- Process donations and send donation confirmations and tax receipts;
- Respond to your questions and communicate with you;
- Review applications for patient assistance and coordinate care with treating medical providers;
- Coordinate volunteers and humanitarian missions;
- Screen donations and form submissions for potential risk or fraud;
- Maintain records required for our nonprofit, tax, and legal obligations; and
- When in line with the preferences you have shared with us, send you updates about our mission, patient stories, events, and fundraising campaigns.
We use Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how visitors browse and interact with the Site and assessing the success of our outreach campaigns).
We do not sell or rent your Personal Information, and we do not trade or share donor lists with other organizations.
Health Information
Health information you share when applying for help is used only to evaluate your eligibility for assistance and to coordinate your care. We limit access to this information to Seva Spine staff, volunteers, and medical professionals who need it for those purposes, and we share it with the hospitals, clinics, and providers (in the United States or India) who may evaluate or treat you. We will not use your health information for fundraising or publish your story, name, or photos without your written permission (or the permission of your parent or guardian, if you are a minor).
Once you receive care, the medical records created by your treating providers are governed by those providers’ own privacy practices. Please note that email and online forms are not a fully secure way to send medical information. If you prefer, contact us to arrange another way to share your records.
Sharing Your Personal Information
We share your Personal Information with service providers who help us operate the Site and our programs, such as our website host, payment processor, email and form providers, and analytics providers. For example, we use Google Analytics to help us understand how visitors use the Site. You can review how Google processes your data at https://policies.google.com/technologies/partner-sites or opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
As described above, we also share information about patient applicants with the medical providers and partner hospitals involved in their evaluation and care.
Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
You may ask us to access, correct, update, or delete the Personal Information we hold about you, or to stop sending you marketing emails, by contacting us using the information below. Every marketing email we send also includes an unsubscribe link. We may need to keep certain information, such as donation records, to meet our legal and tax obligations.
Residents of the European Economic Area and United Kingdom have the right to access personal information we hold about them and to ask that it be corrected, updated, or deleted. We process your information to fulfill our commitments to you (for example, when you make a donation or apply for help), with your consent, or to pursue our legitimate interests described above. Your information will be transferred to and stored in the United States.
Residents of India may, under the Digital Personal Data Protection Act, 2023, request a summary of the personal data we process about them, request correction or erasure, withdraw consent, and nominate another person to exercise these rights on their behalf. To exercise these rights or raise a grievance, contact us using the information below. Your information may be transferred to and stored in the United States.
Data Retention
We keep donation records for as long as required for tax and accounting purposes. We keep other information you submit through the Site, including patient assistance applications, for as long as needed for the purposes described in this policy, unless and until you ask us to delete it and we are not required to retain it.
Security
We use reasonable administrative, technical, and physical safeguards to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Minors
The Site is not intended for individuals under the age of 13.
Collection and Use of Personal Information of Children Under Age 13
We are committed to protecting the online privacy of children. In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we will not knowingly collect any personally identifiable information from children under the age of thirteen (13) without first obtaining parental consent. Because Seva Spine treats patients of all ages, applications for help on behalf of a child must be submitted by the child’s parent or legal guardian. If you believe a child under 13 has provided us with personal information without parental consent, please contact us and we will delete it.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The effective date at the top of this page shows when it was last updated.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@sevaspine.com or by mail at:
Seva Spine
60 Peachtree Park Dr NE, Suite 200
Atlanta, GA 30309